#Divvy socks update
#Divvy socks full
#Divvy socks plus

reassure most customers ordering for Father's Day that their orders will be there in time for dad's special day. Knowing that most orders being placed right now are for Father's Day, the goal of the email was to: 1. Despite the upfront notice to customers about delays, your order was still inside the advertised processing time. Your order was placed on May 17th and we shipped it out today, May 26th, on the 9th day. We advertise all orders will ship out within 10 days. Please note we do not advertise 5-10 days processing time.

#Divvy socks full

Hi Justine, we are in touch via email to assist further, but just to confirm, we processed a full refund on your order + remade your order and shipped it out via FedEx Standard Overnight so it arrives as soon as possible. Again, no care or consideration for customers! To make it worse, I also got an email from their 'co-founder Jason' who promised it would arrive before the Father's Day Holiday, which I didn't need it for that and he just said the same things and asked the same questions the CS person asked me in their initial response. If they can overnight it, why not just do it now? At least if there's a delay with the order because it's not ready yet, just say it, don't come up with other bs. I placed this order early enough knowing there was a holiday coming up. Now they say they can FedEx overnight ship it not USPS, only for it to arrive on Tuesday and not sooner because of the federal holiday.

#Divvy socks update

Update 1: Shortly after I wrote this review, I received a message from the CS person I've been interacting with. Avoiding this company at all costs, but you know they don’t care by the way this was all handled. I see the attempt of having someone at the top respond to you to show they care at all levels, but this just fell so flat and did the opposite. If things just feel through the cracks and they hadn’t even started on making the socks, that would have been so much better than to read through the gaslighting copy and pasted between templated responses. I’ve worked in CS before and understand this can be difficult to communicate, especially when they're working hard and dealing with irate customers and it’s another department that dropped the ball or something. I use Fedex often and know that if the socks were ready today, they can ship it out before end of day and it would arrive tomorrow. Not only was that insulting, but then proceeded to tell me that FedEx Overnight couldn't ship something until next week.

Jason, the co-founder, emailed me back and tried to tell me that I confused him and his CS person 'Jaysonn”.

#Divvy socks plus

Plus the insulting explanation from the co-Founder was even worse.

Super disappointed as this was a birthday gift with a picture of our dog who had passed away last month. Update 2: They did fully refund my order, but still could not ship the item out on time. Will never order from them again and do NOT recommend. And they kept spelling my name incorrectly too. This says a lot about how they treat their customers with regurgitated and insincere responses. Well I want and needed it when you said or in your email. But then says if I need it sooner I can give a date of when I want it. Just got an email and they said it would be shipped AT THE END OF NEXT WEEK. Get a boilerplate message saying they would check as it's an an issue with USPS and will get a response in 24-48 hours. Gave it another week and reached out to their team to check on the status since I hadn't received any email updates. Placed an order early for a single item (birthday gift) so it would be enough time for it to be processed and arrive well within their 5-10 day window. Awful delay and CS/Co-founder experience.